Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days. During peak periods or due to unforeseen circumstances, processing times may extend. We appreciate your patience and strive to expedite every order. 

Dispatch: Once your order is processed, it is packed with care to preserve the quality and freshness of the spices. You will receive a notification with tracking details once your order has been dispatched. 

Rates: Shipping rates vary based on the destination, weight of the package, and the chosen shipping method. We offer a range of shipping options to suit your needs, from standard to expedited services. Shipping costs will be calculated at checkout. 

Delivery Estimates: Estimated delivery times are provided at checkout based on your location and the selected shipping method. While we strive to ensure timely delivery, please note that these are estimates and can be affected by factors beyond our control, such as customs delays or logistical issues. 

Global Reach: The Spice Frontier ships worldwide, with the notable exception of India. We're excited to bring a slice of culinary heritage to your doorstep, wherever you may be. 

Customs and Import Duties: When ordering from The Spice Frontier, you're responsible for ensuring that the product can be lawfully imported to your destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. 

Damaged Goods: In the unfortunate event that your order arrives damaged, please document the damage with photographs and contact us immediately. We will work with you to resolve the issue, whether it be through a replacement or a refund. 

Lost Packages: If your package is lost in transit, please reach out to us as soon as possible. We will initiate an investigation with the carrier and strive to resolve the matter to your satisfaction.